A driver forgot to clock out. How do I fix the shift?

A clock-out later than the reminder time (12 hours to start with) is flagged "Clocked out after the reminder time". Open the shift in Attendance, press Edit times, correct the clock-out time and break minutes, and enter the Reason, for example "Driver forgot to clock out at 4:30 pm". Then approve it.

Times are in your company's time zone, wherever you are.

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