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Search 192 answers about every part of FleetKraft, from the first login to the pay run.
Browse by topic
Signing up, the guided setup, company settings and your first job.
Logging in, passwords, invitations and paused logins.
Price, free trial, paying ahead, renewals, discounts and receipts.
Office staff, drivers, roles, permissions and shared drivers.
Booking jobs, multi-drop runs, labels, rate cards and changes.
The dispatch board, allocating jobs and planning the route order.
Driver locations, the tracking page and proof of delivery.
Installing the app, permissions, clocking in and out, pickups and deliveries.
Attendance rules, shift exceptions, geofence and reviewing shifts.
Pay structures, tax, allowances, pay runs, payslips and bank files.
Customers, invoices, sales tax and self-billed subcontractor invoices.
Inviting customers and what they can do in their portal.
Products, locations, receiving, stock, orders and storage charges.
Vehicles, due dates, oil changes, services and licences.
Driver chat, push and browser notifications, and customer emails.
How your data is kept, protected, exported and deleted.
Quick fixes for the most common problems, and how to reach support.
Getting started
Signing up, the guided setup, company settings and your first job.
- What is FleetKraft and who is it for?
- How do I sign up for FleetKraft?
- What is the guided setup and how do I resume it?
- What should I check before my first real day?
- Which countries does FleetKraft work in?
- What is the difference between the web app, the driver app and the customer portal?
- Where do I set up my company details, logo and tax rate?
- How do I add a depot, and why does it need a position on the map?
- How do I change units (km or miles), currency or time zone?
- Is there a full user manual?
Account and login
Logging in, passwords, invitations and paused logins.
- I forgot my password. How do I reset it?
- How do I change my password?
- How do I change my name, mobile or login email?
- Where do I log in?
- Why does it say my login is paused?
- The invitation email has not arrived. What can I do?
- How do I reset a staff member's or driver's password?
- Why was I logged out?
- A driver cannot log in to the app.
Billing and subscription
Price, free trial, paying ahead, renewals, discounts and receipts.
- How much does FleetKraft cost?
- What is the card processing fee on my payment?
- Do I pay GST or sales tax on the subscription?
- How does the free trial work?
- How do I pay or renew?
- What reminders do I get before FleetKraft stops?
- How does autopay work?
- FleetKraft has stopped (read-only). What now?
- My payment did not go through. What happens?
- How do I cancel my subscription?
- Can I get a refund?
- How do I use a discount code?
- How can I pay in India?
- Which currency am I billed in, and can I change it?
- Where do I find receipts for my payments?
- Who can see and pay for the subscription?
- Can I come back after FleetKraft has stopped?
- The Billing page says online payment is being set up.
Team and roles
Office staff, drivers, roles, permissions and shared drivers.
- How do I add office staff?
- What can each role see and do?
- How do I change someone's role?
- Can I let one staff member do something their role does not include?
- How do I edit a driver or a staff member?
- How do I remove a staff member's access?
- How do I add a driver?
- Can a driver work for more than one company on FleetKraft?
- Who can see drivers' pay rates and bank details?
- Do subcontractors need a login?
Bookings and consignments
Booking jobs, multi-drop runs, labels, rate cards and changes.
- How do I book a job?
- Can FleetKraft remember a regular customer's addresses?
- What is the sender reference and where does it show?
- How do I book a multi-drop run (one pickup, many drops)?
- Can I paste drops from Excel or Google Sheets?
- How do I print labels, and which printers are supported?
- How do I set the exact pickup or delivery location?
- Why did a booking get no price?
- How do I set up zones by postcode?
- How do I create a rate card?
- How is a job's price worked out?
- How do I cancel a job?
- How do I set a cancellation charge?
- How do I charge waiting time, redelivery, return to sender or surcharges?
- How do I return a failed delivery to the sender?
- A delivery failed. How do I try again?
- What does "Short delivered" mean, and how do I record one?
- How do I handle a damage, shortage or loss claim?
- How do I mark a job delivered from the office?
- How do I give a job to a subcontractor?
- How do I find a job?
- How do I change the price of a job?
- How do I edit a job (consignment)?
- What do the job statuses mean?
Dispatch and routes
The dispatch board, allocating jobs and planning the route order.
- How do I give a job to a driver?
- How do I give many jobs to one driver at once?
- How do I move a job to another driver or take it off a driver?
- How do I plan a driver's route order?
- What do "One way", "Come back to the depot" and "Shortest" mean?
- Why are some stops marked "not on map"?
- How accurate are the route distances and arrival times?
- How do I load the truck in the right order?
- Why are some buttons missing on a job?
Live map, tracking and POD
Driver locations, the tracking page and proof of delivery.
- How do I see where my drivers are?
- What do the colours on the live map mean?
- A driver's position on the live map is not updating.
- Can I see where a driver has been today?
- How does the receiver track a delivery?
- How do I send someone the tracking link?
- What does the tracking page hide from the receiver?
- Why does the tracking page not show the vehicle on the map?
- Where do I find the proof of delivery (POD)?
- A POD photo or signature is missing.
Driver app
Installing the app, permissions, clocking in and out, pickups and deliveries.
- How do drivers install the FleetKraft app?
- How should drivers set location permission?
- A driver cannot clock in. What is wrong?
- How does a driver clock in?
- How does a driver clock out?
- Why is the odometer reading refused?
- A vehicle is missing from the list in the app.
- Can drivers upload photos from the gallery?
- How do drivers scan labels?
- How does a driver pick up many jobs at one place?
- How does a driver complete a delivery?
- What is the Arrived button in the driver app?
- Not all the items could be delivered. What do I do?
- What does a driver do when a pickup or delivery cannot be made?
- How do drivers record breaks?
- Why can a driver not see the job details or navigate?
- How does a driver switch between companies?
- Can drivers use FleetKraft without installing the app?
- Where do drivers see their pay and payslips?
- Does the app drain the battery or use a lot of data?
Attendance
Attendance rules, shift exceptions, geofence and reviewing shifts.
- What does FleetKraft check on every shift?
- How do I review and approve shifts?
- Can clean shifts approve themselves?
- How do I make drivers clock in at the depot (geofence)?
- How do I choose which photos drivers must take?
- How do I set up the pre-start checklist?
- A driver forgot to clock out. How do I fix the shift?
- What are the break, reminder and long-shift settings?
- What happens to a rejected shift?
Payroll
Pay structures, tax, allowances, pay runs, payslips and bank files.
- How do I set a driver's pay?
- How are overtime, weekends and public holidays paid?
- How do public holidays work? Can I change them?
- How do I run payroll?
- A driver is missing from the pay run.
- A driver's pay in the pay run looks wrong.
- What bank file does FleetKraft make?
- Why does the bank file say details are missing?
- How do I set up income tax tables for my country?
- How do I set how much tax is taken from a driver?
- How do I add allowances and deductions?
- How are super, 401(k), RRSP or PF contributions handled?
- Does FleetKraft lodge tax or STP for me, or pay the drivers?
- How do I set the pay cycle and pay day?
Invoicing and customers
Customers, invoices, sales tax and self-billed subcontractor invoices.
- How do I add a customer?
- How do I invoice my customers?
- A delivered job is not on the Ready to invoice list.
- What is a credit note?
- How do I set GST, sales tax or HST on my invoices?
- How do I mark an invoice paid, remind a customer, or fix a wrong invoice?
- A customer paid only part of an invoice. How do I record it?
- How do I get my invoices into Xero, QuickBooks or other accounting software?
- What do the invoice statuses mean?
- How do customers know how to pay my invoices?
- How do I pay subcontractors with self-billed invoices (RCTIs)?
- How do I add a subcontractor?
Customer portal
Inviting customers and what they can do in their portal.
- Can a customer cancel a shipment in the portal?
- How does a customer claim for damaged, short or lost goods?
- How do I give a customer a portal login?
- What can customers do in the portal?
- A customer booked in the portal but there is no price.
- How do customers send their warehouse stock out?
- Where do customers find their invoices?
- How do I remove a customer user's portal access?
Warehouse
Products, locations, receiving, stock, orders and storage charges.
Fleet and maintenance
Vehicles, due dates, oil changes, services and licences.
- How do I add a vehicle?
- How do oil change and service reminders work?
- How do I record that a service or oil change was done?
- How does FleetKraft warn about registration and insurance expiry?
- How do I take a vehicle off the road for repairs?
- How are drivers' licences tracked?
- How is the vehicle odometer kept up to date?
Notifications and messages
Driver chat, push and browser notifications, and customer emails.
- How do I message a driver?
- How do I send one message to all drivers?
- How do I get desktop notifications for new driver messages?
- A driver is not getting notifications on their phone.
- Notifications are not coming on an iPhone.
- What is the "From FleetKraft" box at the top of the page?
- Which emails do receivers and senders get?
- The receiver did not get an email.
- What emails do Admins and office staff get from FleetKraft?
- How do office alerts work, and can I add my own?
- Can I email my customers, staff or drivers from FleetKraft?
Security and privacy
How your data is kept, protected, exported and deleted.
Troubleshooting
Quick fixes for the most common problems, and how to reach support.
- It says "No internet connection" or "Network problem". What do I do?
- Everything has become read-only. Why?
- What is the "Needs attention" list on the dashboard?
- How do I contact FleetKraft support?
- The dashboard says "Add your tax tables before the first pay run".
- The depot geofence is not working.
- The driver app behaves oddly or is out of date.
Still need help?
Tell us what you were doing and what you saw. Include your company name, the con note for a job, or the phone model for a driver app problem.