Office alerts are popups in FleetKraft and browser notifications for Admins, Dispatchers and Customer Service as things happen: pick-ups, deliveries, failed deliveries, portal bookings, clock in and out, driver messages, claims and cancellation requests. Switch each one on or off in Settings, Notifications, Office alerts, then press Save.
Under Your own alerts an Admin adds rules: a job not allocated a number of hours before its Ready from time, a job not delivered after its Deliver by time, a driver with a job today not clocked in by a time, a vehicle's registration, insurance or service due within a number of days, a driver licence expiring, an invoice overdue by a number of days, or a claim open longer than a number of days. Each rule has a name, an on/off switch, who gets it (roles and/or chosen people) and how (popup and browser notification, and/or email).
Rules are checked every hour; Check now runs one straight away. Each job, driver, vehicle date, invoice or claim is alerted once per rule; changing the threshold starts afresh.
- 1Open Settings, then Notifications.
- 2In Office alerts, under Your own alerts, press Add alert.
- 3Choose what to alert on, the name and the hours, days or time.
- 4Tick who gets it and how, then press Add alert.